Thank you for visiting my shop and taking the time to read through my policy page!
All of my dresses are handmade to order by me in my pet/smoke free design studio.
My garments are true to size, I have tested out my dresses on age groups from 12 months to 10 years old, however because my dresses are made to order I’m very happy to work with custom sizing. Please email me ahead of time to go over the request or simply select the size your child is closest to and note in the message section the following: Age, dress size, chest circumference, and length from shoulder seam to hem. If your child is in between sizes I recommend going up.
My current production time frame for dresses is 2-3 weeks from order date to ship date, if you need something earlier than this simply email me your request and I’ll check to see if I can take on a rush order. My current time frame for accessories is 2-5 business days from order date to ship date. If you order an accessory and a dress in the same order it will ship with the dress time frame.
As my dresses are made to order I do accept custom requested based off of my designs. For example if you like a dress but want to change the color or if you like the bodice of one dress and the skirt of another dress from my collection simply email your request and I’ll be happy to discuss the options. Keep in mind that the solid cotton colors are easiest to customize, I have over 40 color options and can
source a specific color if needed. The laces and eyelets are usually as-is color wise but I can substitute laces from each design. I do not accept designs or fabrics that you or another designer provides.
All items are shipped USPS Priority with insurance and tracking. I send out shipment notices to your email once the package is on the way. If you have any special request with shipping please contact me ahead of time. Please make sure to enter in the correct shipping address during checkout as this is the only address I can ship to for buyer/seller insurance protection.
RETURNS AND EXCHANGES
I offer exchanges for sizing only. No returns at this time. Garment must be shipped back within 7 days of receiving and must be in the original unworn condition. I do not cover shipping cost and recommend using tracking and insurance with your exchange. Please keep in mind that all my dresses are made to order so if you need to exchange for a new dress size it will take the current turnaround time to be completed. If you feel that I have made a mistake on your order please contact me and I will work with you on fixing the issue.
Above anything else I hold my customer satisfaction to the highest priority and will gladly work with you on any questions or concerns you may have.
Thank you for helping to support a small business, made in the USA